Artificial Intelligence
What Is The Potential Of Artificial Intelligence In The Modern Era
There is an expected increase in the use of AI in sales.
According to a research article, AI has the potential to affect various processes of sales in multiple fields.
For example, the writer explains how a one-to-one call is the most important part of closing a sale, in the future, there may be an increased surge of AI agents making the call.
This has been implemented partially in a few industries such as banks and healthcare, where AI-run operators are used to initially communicate with the caller and use number codes to redirect them to the correct facility according to their needs.
Another element that is expected to become mainstream and help in the expansion of AI is the use of AI voice, face and fingerprint recognition to identify customers, this has been implemented by many phone companies yet it's expected to grow.
Statistically speaking, predictions have been made about the future of AI, suggesting that they:
“…expected to reach $190 billion by 2025. By 2021, global spending on cognitive and AI systems will reach $57.6 billion, while 75% of enterprise apps will use AI technologies.” — Source.
